ACG Saws & Tools of Canada Inc. | Dragon Saw Manufacturer

Refund Policy

Limited Tool and parts Warranty

ACG Saws & Tools of Canada Inc. the manufacturer certifies that the tool is free from any material or workmanship defect and warrants the tool with a limited warranty for a period of 1 year from the date of the original purchase. Workmanship charges may apply. Subject to certain exceptions, our responsibility under the warranty is limited to the plant or any other point designated by the manufacturer. Cost of transport, labour or other expense is not covered by the warranty and is the responsibility of the buyer.

The warranty does not cover normal wear & tear, abuse, lack of maintenance, unauthorized repairs or attempt to repair by others than the manufacturer, misuse or the tool being used other than its intended application. The add-on components or integral units as electric-hydraulic motors. Gas engine, transmission, batteries, etc. are the responsibility of the prime manufacturer warranty and are therefore disclaimed.

Proof of purchase is mandatory. An authorization return number must be issued by the manufacturer before any tool may be shipped to us for repair or warranty. The manufacturer will repair the tool its original designation at its desecration.


You can always contact us for any return questions at Sales@dragonsaw.ca.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.